Shipping Policy

Effective Date: December 31, 2024

1. Introduction

At SecureHato.com, we are committed to providing timely and efficient shipping services. This Shipping Policy outlines the available shipping options, shipping costs, and procedures for receiving your order.

2. Shipping Methods and Costs

We offer several shipping options to meet the needs of our customers, including:

  • Standard Shipping: Delivered within 5–7 business days.
  • Expedited Shipping: Delivered within 2–3 business days.
  • International Shipping: Available for select countries with varied delivery times.

Shipping costs are calculated at checkout based on the weight, size, and destination of the order. For international orders, the customer is responsible for any additional customs duties or taxes.

3. Shipping Confirmation and Tracking

Once your order is processed and shipped, we will send you a Shipping Confirmation email. This email will contain a tracking number that allows you to monitor the progress of your shipment. You can also track your order via the SecureHato.com website or through the carrier’s tracking service.

4. Shipping Times

  • Domestic Orders: Orders within the U.S. typically take between 5-7 business days for standard shipping and 2-3 business days for expedited shipping. Orders are processed and shipped within 1-3 business days from order confirmation.
  • International Orders: Delivery times vary by country and shipping method. Customs delays can occur, and SecureHato.com is not responsible for these delays. International shipping may take anywhere from 7-21 business days, depending on the location.

5. Free Shipping Policy

We offer free standard shipping on orders over a certain amount (conditions apply). Please check our website for the latest free shipping promotion details.

6. Shipping Restrictions

  • We currently ship to most countries worldwide, but some destinations may be restricted or subject to additional fees.
  • Certain items, such as hazardous materials or oversized products, may be restricted from international shipping.

7. Delayed or Lost Shipments

While we make every effort to ensure timely delivery, SecureHato.com cannot be held responsible for delays caused by the carrier or external factors such as weather. If your package is lost or delayed, please contact our customer service team, and we will assist in resolving the issue with the shipping carrier.

8. Returns and Exchanges Related to Shipping

In case you need to return an item, please refer to our Refund and Returns Policy. You are responsible for the return shipping costs unless the return is due to a defective or damaged item.

9. Shipping Insurance

For added peace of mind, we offer shipping insurance for high-value items. This ensures that your package is covered in case of loss or damage during transit.

10. Customer Support

If you have any questions or concerns about our shipping services, please contact us: