Refund and Returns Policy

Effective Date: December 31, 2024

1. Introduction

We want you to be fully satisfied with your purchase from SecureHato.com. If you are not happy with your product, we offer a clear and easy refund and return policy. Please read the details below to understand our process.

2. Eligibility for Returns

You may return most new, unused, and unopened items within 30 days of delivery for a full refund. If the item is defective, damaged, or incorrectly shipped, we will cover the return shipping costs. To initiate a return, please contact us at info@securehato.com.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact us within 30 days of receiving the item.
  2. Provide your order number and details about the product.
  3. We’ll send you a return shipping label (if applicable) and instructions for returning the product.
  4. Pack the item securely in the original packaging.
  5. Ship the item back to us using the provided label.

4. Refund Process

Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment method.

5. Non-Returnable Items

Some items are non-returnable, including:

  • Items marked as final sale or clearance.
  • Custom or personalized products.
  • Gift cards.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@securehato.com. We will arrange for a replacement or full refund at no extra cost to you. Please provide clear photos of the damage to expedite the process.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, we recommend returning the product and placing a new order.

8. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or damaged. We recommend using a trackable shipping service for your return to ensure that it reaches us.

9. Restocking Fee

In some cases, a restocking fee may apply for returned items that are not in resalable condition. This fee is typically 10-20% of the item’s price, depending on the condition of the returned product.

10. Changes to the Refund and Return Policy

We may update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

11. Contact Us

If you have any questions or concerns about returns or refunds, please contact us at: